Babette Ten Haken

AUGUST 20, 2018

Doing our thing, pre- and post-sale. Yet, the further down the sales cycle we go, these are the stories our prospective clients truly want to hear. Then, when our service teams visit with customers, these stories are so easy to tell. She is a member of SME, ASQ, SHRM and the National Speakers Association.

Retention 51

Retention Customer SME Sales Cycle 51

Babette Ten Haken

MAY 21, 2018

When employees are more focused on meeting their own KPIs, than in best serving their customers in a proactive and anticipatory manner, things can go south in a hurry. Either the sales force in dedicated to ensuring they, themselves, have jobs next quarter by meeting quota. Click To Tweet. Subscribe to my blog. is available on Amazon.

Customer 51

Customer Pivotal Retention How To 51

Babette Ten Haken

MARCH 27, 2019

In my Storytelling for STEM Professionals and Left Brain Thinkers workshops, we break down communication barriers between functional silos. Talk about a vehicle for employee experience that drives customer experience. Then, sales cycles, as well as beta adoption of new services and products, become lengthy or stalled.

Ideal Customer Profile 18

Ideal Customer Profile SME Education Margin 18