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3 Ways to improve Your Customer Retention Scorecard

Babette Ten Haken

Any of the plethora of scoring systems which measure customer satisfaction and loyalty. After all, they are hired, and compensated, to go out there and hunt prospective clients. Your clients have a revelation for you. Do you have a customer retention scorecard? You know what I am talking about. Close deals. End of story.

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Are You Comfortable With Negotiation?

Smooth Sale

My response was, the people in charge need negotiation training. . More importantly, when prospective clients see us comfortable with negotiation, they will take our input seriously. We avoid shouting matches, as described above. Over time, client loyalty and referrals build on an even keel. Do You Focus On Your Prospect?