Babette Ten Haken
AUGUST 23, 2018
Any of the plethora of scoring systems which measure customer satisfaction and loyalty. And the first notification of these gaps are – yup you guessed it – “uncovered” during periodic customer satisfaction, experience and loyalty surveys. Your clients have a revelation for you. You know what I am talking about.
Partners in Excellence
JANUARY 25, 2024
We train our people in our products and their superiority. We train our people in competitive differentiation and objection handling. ” We have trained/or let our customers figure out what their problem and and how they want to solve it. ” We revel in this strategy. It simplifies our jobs.
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Smooth Sale
OCTOBER 25, 2019
My response was, the people in charge need negotiation training. . Over time, client loyalty and referrals build on an even keel. Many times, revelations appear that are usually kept quiet. Instead, self-importance overtook common sense. It was astonishing to hear what took place while I was gone. Do You Focus On Your Prospect?
Babette Ten Haken
SEPTEMBER 12, 2018
Those accomplishments, honors, certifications, academic degrees in which we revel. In their training to be empathetic and relational, often these sales people push the personal connection envelope and downplay their own intelligence. Are we a bit too devoted to and obsessed by our professional labels? The awards we collect.
Jeffrey Gitomer
NOVEMBER 15, 2011
Online Training. “Revel” and “lament” are choices. Customer Loyalty. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? Attitude Gems For You To Read And Study. Gitomer | November 15, 2011 | Leave a Comment. Tweet Share Here are 20.5
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