Remove Loyalty Remove Revelation Remove Sales Remove Training
article thumbnail

3 Ways to improve Your Customer Retention Scorecard

Babette Ten Haken

Any of the plethora of scoring systems which measure customer satisfaction and loyalty. Once they consummate the sale, and the contract is signed, they hunt up their next deal. Then, post-sales customer support teams often find themselves in fire-fighting mode. Your clients have a revelation for you. Close deals.

Retention 154
article thumbnail

Our Job Is Helping The Customer, But All We Do Is Focus On Beating The Competition….

Partners in Excellence

The majority of our sales engagement strategies involve us in only the very latest stages of our customers’ buying journeys. We train our people in our products and their superiority. We train our people in competitive differentiation and objection handling. ” We revel in this strategy.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Are You Comfortable With Negotiation?

Smooth Sale

My response was, the people in charge need negotiation training. . Anyone associated with sales or entrepreneurship quickly recognizes the elements of successful negotiation. In the end, you are far more likely to earn the job or the sale. Many times, revelations appear that are usually kept quiet. Celebrate Success.

article thumbnail

Do Our Professional Labels create Positive Customer Experiences?

Babette Ten Haken

Those accomplishments, honors, certifications, academic degrees in which we revel. Or, the biz card or professional profile on LinkedIn is full of marketing and sales spiel and lingo which appears light-hearted and almost self-deprecating, with pseudo-titles created for what they do. The awards we collect.

article thumbnail

20.5 Attitude Gems For You To Read And Study | Jeffrey Gitomer.

Jeffrey Gitomer

Online Training. “Revel” and “lament” are choices. Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Dont let your next sales meeting suck! The Sales Bible. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? Attitude Gems For You To Read And Study.

Study 332