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3 Ways to improve Your Customer Retention Scorecard

Babette Ten Haken

Any of the plethora of scoring systems which measure customer satisfaction and loyalty. And the first notification of these gaps are – yup you guessed it – “uncovered” during periodic customer satisfaction, experience and loyalty surveys. Your clients have a revelation for you. You know what I am talking about.

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Do Our Professional Labels create Positive Customer Experiences?

Babette Ten Haken

Those accomplishments, honors, certifications, academic degrees in which we revel. Or, the biz card or professional profile on LinkedIn is full of marketing and sales spiel and lingo which appears light-hearted and almost self-deprecating, with pseudo-titles created for what they do. The awards we collect.

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20.5 Attitude Gems For You To Read And Study | Jeffrey Gitomer.

Jeffrey Gitomer

Online Training. “Revel” and “lament” are choices. Customer Loyalty. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? Attitude Gems For You To Read And Study. Gitomer | November 15, 2011 | Leave a Comment. Tweet Share Here are 20.5

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