The ROI Guy

JUNE 9, 2009

3) Training Classes - Kaplan assets that Alinean made an error regarding Training costs being included for VMware or other providers and not for Microsoft. This information can be found at: Volume Licensing Brief. Don't like the assumption? If the user does not agree, it can be changed easily. 4) Are CALs required or not?

Microsoft 40

Microsoft Comparison ROI Licensing 40

The ROI Guy

DECEMBER 15, 2005

Companies need to use yardstick techniques when evaluating CRM software investments. According to a 2003 survey by CAP Ventures Inc., IT costs include: • CRM software licensing and support contracts. Software integration and customization, including design, development, testing and maintenance.

ROI 40

ROI CRM Licensing Survey 40

The ROI Guy

NOVEMBER 30, 2006

Standardized desktop strategy (savings of $110/PC): Deploying a standardized desktop by minimizing hardware and software configurations. Because Vista is built on the Windows Server 2003 operating system, its core is more reliable than predecessor versions. Task scheduler facilitates recurring and event triggered task activation.

ROI 40

ROI Outsourcing Services Distribution Licensing 40