2010, Customer Service, Retention and Training

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2010

Customer Service

Retention

Training

How To Boost Client Retention – Without Customer Service or Account Reps

Sales and Marketing Management

MARCH 4, 2018

Author: Ajay Gupta It’s well-known that keeping customers is much more cost-effective and profitable than securing new clients. Harvard Business Review estimated that customer acquisition is 5 to 25 times as expensive as customer retention. We use account managers and customer service reps on only a very limited basis.

Customer Service

Customer Service Retention Hiring Account

5 Outcomes to Expect When You Implement Effective Sales Coaching [New Research]

Hubspot Sales

MARCH 20, 2020

High-revenue growth companies are seeing the payoff; 54% of high-performing companies are using sales coaching more than in the past, and 60% use sales coaching as an integrated part of a sales training program. learning professionals responsible for sales training, uncovered that coaching is a long-term investment, but there is a payoff.

Sales Coaching

Sales Coaching Research Coaching Sales Methodology

Sales Pro Central

How To Boost Client Retention – Without Customer Service or Account Reps

5 Outcomes to Expect When You Implement Effective Sales Coaching [New Research]

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