2012 Airlines Customer Service Sales Management 
Pointclear
APRIL 19, 2017
I travel a ton, and the Southwest Airlines 737 feels like my personal Sales Force One.” Mike is author of two of my favorite books: “ New Sales. And “ Sales Management. Themes from last week’s presentation: “Sales is all about one-to-one connections.”. Sales is NOT customer service.”.
Jonathan Farrington
OCTOBER 17, 2011
To be outstanding, organizations must deliver excellence in both material and personal service. Customer service is no longer just a question of interpersonal skills. He then set his senior managers the task of improving each of these by just 1%, resulting in a substantial increase in service! Comments Off.
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