Remove 2012 Remove Customer Service Remove Training Remove Transportation
article thumbnail

What Air Crash Investigations Didn't Tell You About QF32 (Airbus A380)

Tony Hughes

The ATSB (Australian Transport Safety Bureau) published their final report in June 2013, and Air Crash Investigations released their documentary in February 2014. But before both of these, in late 2012 I was fortunate enough to interview Captain Richard de Crespigny in his home. The QF32 incident occurred in November 4th, 2010.

article thumbnail

The Proven Process for Developing a Go-to-Market Strategy [+Templates]

Hubspot Sales

When your customer has reached this stage, they should be delighted with a painless onboarding process and friendly customer service options. After that, your customer should ideally turn into a promoter. They bring you more customers, keeping the flywheel going and enabling you to grow better.