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The Future Of Lead Generation

MarketJoy

Inside sales and remote sales teams have continued to rise to just under 30% of the universal salesforce, according to 2017 research from InsideSales.com. In 2018, Gartner predicted, “by 2022, two-thirds of all customer experience projects will make use of IT, up from 50 percent in 2017.” Omnichannel.

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6 Types of E-commerce Fraud

Pipeliner

At this point, the bank that has issued the card will contact the merchant’s bank, and they will request that the merchant returns the money via this channel. The chargeback process has ultimately been designed to protect customers. In 2022, one of the most common trends in fraud is account takeover. Account takeover fraud.

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The 10 Best AI Tools for Small Businesses and How to Use Them

Hubspot Sales

When Open AI’s ChatGPT first burst onto the scene in late 2022, as a writer, admittedly, I was a little nervous. Customer Support AI opens up the potential for small businesses to offer 24/7 assistance to their customers. According to our State of AI Report , customer service professionals cite this as AI's biggest benefit.