Why Customer Experience Should Be Top of Mind for Sales Leaders
No More Cold Calling
APRIL 18, 2019
This lackluster customer experience was in stark contrast to my recent experience flying with Delta. Usually, major airlines treat you like a number—unless you’ve flown zillions of miles with them—but this time, they made me feel like a real person. Image source: Tiffani Bova, “Future of Sales” report, Salesforce 2018.
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