SBI

MARCH 5, 2019

Brainshark is a Best Sales Enablement Solution Winner in 2019 Stevie Awards for Sales & Customer Service. delivering SaaS-based sales enablement and readiness solutions , today announced it is a “Best Sales Enablement Solution: New” category winner in the 2019 Stevie Awards for Sales & Customer Service.

Customer Service 50

Customer Service Sales Enablement SAP Analysis 50

Hubspot Sales

JUNE 14, 2018

Here are the ten best eSignature solutions in 2018. HelloSign brings a unique angle to the market by focusing on customization, customer service, and the web’s first entirely free eSignature plan. The number of worldwide eSignature transactions jumped from 89 million in 2012 to 754 million in 2017. month per user.

Ideal Customer Profile 140

Ideal Customer Profile Enterprise Enterprise Software 140

SBI

FEBRUARY 26, 2019

Wins Six Stevie® Awards, Including Two Gold in 2019 Stevie Awards for Sales & Customer Service. Chorus.ai , creator of the number one conversation intelligence platform for high-growth sales teams, was presented with six Stevie® Awards in the 13th annual Stevie Awards for Sales & Customer Service. Media Contact.

Customer Service 50

Customer Service SAP Hiring Customer 50

Carew International

JANUARY 2, 2019

In the world of professional sales and among Carew blog readers, customer relationships, communication skills and negotiations insights were among the hot topics that defined 2018. Click on the links below to read our most popular sales and leadership blogs of 2018: 3 Barriers to Successful Negotiations. Who Moved my Cheese?

Negotiation 42

Negotiation Customer Service Objections Examples 42

Lessonly

SEPTEMBER 23, 2019

So, how do smelly dishes relate to customer service? I’ve found that being proactive instead of reactive is a complete game changer in the customer service world. The concept of proactive customer service versus the more traditional reactive approach involves a pretty big shift in mindset.

Customer Service 26

Customer Service Customer Loyalty Face-to-face 26

Babette Ten Haken

DECEMBER 27, 2018

My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. My little post ended up placing fourth out of thirteen entries in the 2018 Customer Experience Update MVP Awards in the category of Organizational Alignment and Company Culture. is available on Amazon.com.

Ideal Customer Profile 61

Ideal Customer Profile Customer SME Positioning 61

The Brooks Group

DECEMBER 31, 2018

2018 was a big year for The Brooks Group. The Brooks Group put the Power Pose to test on mulitple occasions in 2018. We received two Bronze Awards in the 12th Annual Stevie Awards for Sales & Customer Service. The growth that we’ve seen in 2018 has kept each and every employee at The Brooks Group busy as can be.

Training 56

Training Ideal Customer Profile Hiring Scale 56

Carew International

JANUARY 7, 2019

How Important is Customer Service? Five Questions to Diagnose Whether Your Sales Team is Connected to Your Customers. The post Top 5 Carew Leadership Blogs of 2018 appeared first on Carew International Sales Training. Ask Verizon. Two Common Mistakes That Undermine Sales Leaders. Improved sales performance?

Negotiation 43

Negotiation Customer Service Motivation Research 43

Pipeliner

DECEMBER 15, 2017

At Flannery Sales Systems, we just finalized work with three of our customers on their 2018 sales plans. To ensure that all critical items are in place for a successful 2018, here is a checklist that can be utilized by senior executives and sales leaders. The post 2018 Plans are Set–Time to Execute!

Face-to-face 45

Face-to-face Penetration Compensation Territories 45

SugarCRM

JANUARY 2, 2018

We thank you for your support and hope you’ll regularly check back in with us as we are excited to bring you fresh, innovative and thought-provoking content in 2018. If you’re like me, today is about shaking off the rust, getting caught up and getting back in the flow to make 2018 a great and productive year.

Scale 54

Scale SugarCRM Customer Service Data 54

Hubspot Sales

JUNE 30, 2020

The role of Revenue Operations is to ensure accountability and synchronicity among the goals and activities of organizations that are responsible for driving revenue, which is typically between sales, marketing, and customer service. Between 2018 and 2019, there was an 80% increase in companies building a Revenue Operations group.

Revenue 136

Revenue B2B Company Strategy 136

Babette Ten Haken

NOVEMBER 22, 2018

The post One Millimeter Mindset™ Thanksgiving 2018 Reflections appeared first on Babette Ten Haken. Babette’s Playbook of collaboration hacks, Do YOU Mean Business? is available on Amazon.com. Her professional speaker profile appears on the espeakers platform. Image source: iStock.

Ideal Customer Profile 70

Ideal Customer Profile SME Retention Pivotal 70

Babette Ten Haken

DECEMBER 13, 2018

The post One Millimeter Mindset™ 2018 Collaborative Storytelling Blog Review appeared first on Babette Ten Haken. Babette’s Playbook of collaboration hacks, Do YOU Mean Business? is available on Amazon.com. Her professional speaker profile appears on the espeakers platform. Image source: Fotolia.

SME 69

SME Retention Ideal Customer Profile Hiring 69

Partners in Excellence

JANUARY 15, 2018

We add new functions and processes, our interfaces with other parts of the organization, for example marketing and customer service, all become richer. Managing the inherent complexity of large organizations in constant motion and change will be one of the biggest issues facing sales executives in 2018 and beyond.

Sales Management 52

Sales Management Face-to-face ACT Up-Sell 52

Lessonly

OCTOBER 7, 2019

Lately, I’ve been hyper aware of the link between customer service and sales. Customer service is not a department. This quote comes from a 2016 Forbes article , and the date is noteworthy because bringing customer service into sales isn’t revolutionary. It is a philosophy to be embraced by every employee.”

Customer Service 24

Customer Service Customer Cold Calling Sales Qualified Lead 24

Babette Ten Haken

DECEMBER 12, 2018

The post One Millimeter Mindset™ 2018 Customer Retention Blog Review appeared first on Babette Ten Haken. Babette’s Playbook of collaboration hacks, Do YOU Mean Business? is available on Amazon.com. Her professional speaker profile appears on the espeakers platform. Image source: Fotolia.

Retention 61

Retention Ideal Customer Profile Customer SME 61

Lessonly

OCTOBER 1, 2018

So, how do high-performing customer service teams listen to their people, identify successes and challenges, and accurately assess their team’s training needs? What I mean by that is, if we want to improve cross-selling rates 4% by November 2018, there are a lot of different potential plans that could fit into that goal.

Customer Service 20

Customer Service Training Customer How To 20

Engage Selling

DECEMBER 6, 2018

We’ve talked repeatedly, especially this year, the importance and value of your relationships. At the end of every presentation, call, meeting, or strategy session, the fundamental pillar behind whether or not you create great sales and a thriving organization comes … Read More »

Meeting 84

Meeting Strategy Customer Service Loyalty 84

The Sales Hunter

DECEMBER 26, 2018

It’s hard to believe how quickly 2018 flew by! Copyright 2018, Mark Hunter “The Sales Hunter.” My constant goal is to be able to greatly influence and impact others. Let’s learn from one another this next year. I’ll learn from you, you’ll learn from me and collectively we will both be better off.

Motivation 146

Motivation Coaching Influencer Strategy 146

A Sales Guy

DECEMBER 21, 2019

Let’s get to the impact of GAP Selling since integrating it at the end of 2018: Avg Sale improved from $45k in 2018 to $105K in 2019. I’d say each sale is more complete and involves a larger product/service mix to solve their business problem. Next, the closest salespeople sold $380k and $290k for the 2018 year.

Hiring 88

Hiring Promotion Retention Trends 88

Zoominfo

SEPTEMBER 1, 2019

This is a troubling trend, considering the fact that trust is the foundation of customer loyalty. So let’s get into our top five strategies to build customer loyalty! Invest in Multi-Channel Customer Service. Great customer service is one of several factors that make a customer loyal to a brand.

Loyalty 130

Loyalty Customer Incentives Incentive 130

Engage Selling

NOVEMBER 30, 2017

Like many sellers, you’re wrapping up your fiscal year soon, so it’s time to close-out your year strong. Now, more than ever, it’s time to get real about your sales: knowing what you can realistically close now, as well as … Read More »

Closing 50

Closing Customer Service Up-Sell Loyalty 50

MarketJoy

JULY 14, 2020

MAKE SURE YOU HAVE EXCELLENT CUSTOMER SERVICE. Make sure your customer service is in the best shape. A 2018 report showed that poor customer service costs businesses more than $75 billion per year. You can create loyal brand fans through impeccable customer service.

How To 98

How To Social Media Scale Lead Rank 98

Circleback

JANUARY 30, 2018

More acquisitions and partnerships, an increased role of AI and automation, a rising millennial workforce, and higher costs of customer acquisition are all making the B2B space highly unpredictable and competitive. Amidst this chaos, let’s focus on what will really matter in 2018. Trends to Watch for in 2018. Data Will Be Key.

Trends 20

Trends Account Based Marketing Social Media Face-to-face 20

BuzzBoard

FEBRUARY 28, 2024

billion in 2018 and is projected to grow in the future. A crucial strategy involves engaging and transforming your current customers into brand evangelists for your small agency. Coupled with a dedicated commitment to exceptional customer service, this can build a loyal client base for small agencies.

Loyalty 52

Loyalty Outsourcing Services Scale Lead Rank 52

Miller Heiman Group

NOVEMBER 20, 2019

Align Sales and Service. Sales sells the first deal; customer service helps sell every deal thereafter. The 2018–2019 Sales Performance Report from CSO Insights shows that more than 70% of revenue comes from existing customers. On average, your service team touches an account 10 times more than your sales team.

Hiring 67

Hiring Face-to-face Loyalty Customer Service 67

Crunchbase

MARCH 6, 2020

Researchers predict digital data we generate will grow immensely by 2025 – in 2018 we generated 33 zetabytes of data, by 2025 that number will be 175 zetabytes. Industry: Customer Service, Enterprise Software. HQ: Copenhagen, Denmark. Funding: Recently raised $36M Series B on 2/4/20. Lead Investor: Notion.

Health Care 120

Health Care Enterprise Enterprise Remedy 120

Hubspot Sales

MARCH 31, 2020

Nike's stock price hit a two-year high in 2018 — a bump that experts largely attributed to the company's direct to consumer shift. It was also estimated that Nike’s DTC business' gross margins were 62 percent in 2018, compared to 38 percent in its wholesale business that year. The results? Nike noticed a changing tide in retail.

Strategy 68

Strategy Pivotal Retail Consumer 68

Zoominfo

JULY 2, 2020

As you do your research, identify which vendors are known for providing the best customer service. BLOG] What Sales Reps Must Know About Marketing Automation: [link] #martech #salestips pic.twitter.com/qdnKf6gbEp — ZoomInfo (@ZoomInfo) August 22, 2018. Get the right people on board. Invest in training.

Marketing 246

Marketing Webinar Metrics Reachforce Top of Funnel 246

Hubspot Sales

MAY 10, 2018

In fact, a 2018 HubSpot survey showed 77% of respondents research brands before they engage with them. In a similar survey, 90% of respondents said they were more likely to purchase more if a company provided excellent customer service. And in today’s economy, that starts with great reviews from fantastic customer service.

Churn 86

Churn Hubspot Top of Funnel Customer Service 86

Artesian Solutions

MARCH 15, 2018

Broadens choice of product and services. Increases customer satisfaction. Lowers price or improves ROI of services/products. Improves customer service. The post Why Upselling and Cross-selling is vital to B2B Sales Success in 2018 appeared first on Artesian Solutions. Offers convenience and flexibility.

B2B 49

B2B Face-to-face Analytics Exact 49

Zoominfo

MARCH 15, 2018

4. 6 Sales Metrics to Track in 2018. In today’s post, we share six key sales metrics to pay attention to in 2018. B2B Blog Post Round-Up: PR, Customer Service, & More [August]. If you’re looking for more creative lead generation tactics, keep reading! Continue Reading. In many cases, they’re simply vanity numbers.

Account Based Marketing 113

Account Based Marketing B2B Prospecting Lead Generation 113

Zoominfo

DECEMBER 21, 2020

Go-to-market efforts with expansion benefit from new sales and marketing leaders, CEO Brad Birnbaum said in a 2018 episode of the SaaStr Podcast. Two of the companies mentioned earlier — Transcat and RealNetworks — appointed new vice presidents in 2020 whose roles are to increase market penetration.

Lead Rank 211

Lead Rank Company Apparel Lead Scoring 211

SBI

SEPTEMBER 12, 2018

To help you with that mission, we’re naming our top 20 Sales Tech Twitter handles to follow during this epic Dreamforce 2018. TimeTrade @TimeTrade TimeTrade’s Intelligent Appointment Scheduling helps optimize engagement across sales, marketing and customer service & support. Register for Ops-Stars 2018!

Vendor 106

Vendor InsideView Hotels Hiring 106

Alice Heiman

MAY 23, 2019

In May of 2018, Salesforce reported that 57% of sales reps didn’t hit their sales goals. Fortunately, by the end of 2018 things were looking up. Are you the customer-service leader? . Leadership is better able to determine what problem your customers have, how you solve it, and why your solution is best.

Ideal Customer Profile 127

Ideal Customer Profile Webinar Metrics Top of Funnel Strategy 127

Engage Selling

OCTOBER 10, 2018

We’re in Q4! This can bring feelings of anxiety for many salespeople, especially if they’re behind target. Don’t worry! There’s still time to end the year on target.or even exceed it! Watch my latest Facebook Live broadcast and learn how … Read More »

Facebook 67

Facebook Video How To Customer Service 67

Pipeliner

MARCH 8, 2018

Recorded on 8th March 2018 9am PST. Roy Osing is a former President and CMO with over 33 years of leadership experience covering all the major business functions including business strategy, marketing, sales, customer service. Hosted by John Golden and Martha Neumeister. Episode Questions. Sales as a strategic weapon.

Social Media 98

Social Media Face-to-face Media Education 98