Remove 2025 Remove Analytics Remove Churn Remove Customer Service
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SugarConnected on Tour 2022: Building a Customer-Centric Culture—One Stop at a Time

SugarCRM

That’s why we decided to sit down and craft this post to help recap the events that have taken place to ensure our community and customers who could not make it still have access to the announcements, keynotes, and overall highlights of the event! Adrian Swinscoe is a best-selling author on customer service, experience, and engagement.

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20 Innovative CRM Trends to Pay Attention to in 2022

Hubspot Sales

For instance, using chatbots to communicate with customers and solve help desk tickets automatically, or using automated email workflows to nurture sales prospects down the funnel. CRMs will offer a high-definition view of customers. Analytics features will need to be a CRM's strength. CRMs must offer advanced analytics, too.

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