The Pipeline ? When the customer can't be consoled, console the.
The Pipeline
AUGUST 12, 2011
The experience had left her drained, and she needed to update me, in case Darren decided to take the conversation up a notch and call me. But she couldn’t get Darren past generic grievances. There are times when we would like to move a conversation out of complaint mode and straight into resolution. About Carol Doane.
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