The Pipeline ? When the customer can't be consoled, console the.
The Pipeline
AUGUST 12, 2011
The experience had left her drained, and she needed to update me, in case Darren decided to take the conversation up a notch and call me. There are times when we would like to move a conversation out of complaint mode and straight into resolution. She didn’t give up and she didn’t go for platitudes that often annoy.
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