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5 Stellar SaaS customer service tips to reduce churn and build loyalty

PandaDoc

Fostering long-term customer loyalty is of vital importance, because keeping your regular clients on board is the cornerstone of success in business. You might find this a bit of a burden at times, but this feedback is almost always intended in a helpful and constructive spirit. Reward clients for their loyalty.

Churn 59
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4 Ways to Regain a Customer’s Trust After Losing It

Zoominfo

Here are a few ways to collect customer feedback in a constructive way: Automated satisfaction surveys. Depending on your particular offering, this survey may come in the form of an email after a customer cancels your services. Or, if a customer cancels online, offer the survey as part of the cancellation process.

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4 Ways to Regain a Customer’s Trust After Losing It

Zoominfo

Here are a few ways to collect customer feedback in a constructive way: Automated satisfaction surveys Develop a system to automatically offer a customer satisfaction survey to collect the information you need to fix the problem at hand. Or, if a customer cancels online, offer the survey as part of the cancellation process.

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The Best Sales Glossary for Sellers

Mindtickle

B2C businesses often employ marketing and advertising strategies to attract and engage with a wide range of consumers to drive sales and build customer loyalty. Net Promoter Score (NPS) Net Promoter Score (NPS) is a widely used metric that measures the loyalty and satisfaction of customers towards a company or brand.

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Is there real business value behind the hype of SOA?

The ROI Guy

But, is SOA just another vendor initiative to sell more hardware, software and services, or truly an industry changing construct? This can help to reduce operating costs and drive loyalty. SOA is so important, with so much potential, that three of the largest solution providers, IBM, SAP and Oracle have bet the bank on SOA.