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5 Stellar SaaS customer service tips to reduce churn and build loyalty

PandaDoc

Clients paying for SaaS (that is, software as a service) will be doing so on a recurring basis. As with any software, SaaS is subject to an open-ended process of amending and reworking. You might find this a bit of a burden at times, but this feedback is almost always intended in a helpful and constructive spirit.

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The Best Sales Glossary for Sellers

Mindtickle

Churn rate Churn rate refers to the rate at which customers or subscribers discontinue or cancel their relationship with a company or cease using its products or services over a specific period. Respondents are categorized into three groups: Promoters (score 9-10), Passives (score 7-8), and Detractors (score 0-6).

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23 Ideas for Improving Employee Morale in the Workplace

Xactly

Be Transparent with Promotions. And yes, there is such thing as idea management software if you wanted a better way to track ideas regularly. You make “hellos” and “goodbyes” more commonplace, and you instill confidence for your team to give constructive feedback, and the mindset to receive it. Circle Back After Big Projects.