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Dramarama: Coach Your Customer Experience Team From Surface Acting to Deep Acting

Miller Heiman Group

In a world where what matters most to customers is the emotional impact of their interactions with front-line employees, authentic emotional connections are essential. Faking it till you make it is a recipe for subpar customer experience. Customer service reps often don’t feel an emotion that matches how their customers feel.

ACT 86
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Components of a Sales Readiness Platform: Automating the Last Mile of the Front Office

Mindtickle

In search of greater levels of sales efficiency and customer engagement, organizations have spent the last 20 years implementing myriad new technologies. Those then become an organization’s “ capability framework ” that can be used to identify skill and knowledge gaps and drive remediation through training, learning and coaching.

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Components of a Sales Readiness Platform: Automating the Last Mile of the Front Office

Mindtickle

In search of greater levels of sales efficiency and customer engagement, organizations have spent the last 20 years implementing myriad new technologies. Those then become an organization’s “ capability framework ” that can be used to identify skill and knowledge gaps and drive remediation through training, learning and coaching.

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The 30+ Most Desirable Sales Skills & Traits You MUST Develop To Become An Unstoppable Rep

Sales Hacker

From sales reps to sales coaches, talent ultimately keeps pipelines humming and revenues coming in. Depending on your product or service, you can still offer additional value and generate more business with existing customers. The trick is to provide VIP treatment and excellent customer service to your paying customers.

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What to Look For in a Sales Coaching Platform

Showpad

Given that selling is an evolving practice, one of your key responsibilities as a sales manager is to periodically coach your agents to keep them up-to-date with the most effective and relevant sales techniques. However, a number of challenges can prevent timely, efficient and effective coaching. Training and onboarding tools.

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170 Sales Terms From A – Z: The Updated Glossary of B2B Sales Definitions

Sales Hacker

Average Sale/Selling Price (ASP) is a term that may refer to 1) the average price of a product in a given market or channel or 2) the price a certain class of products or services is commonly sold for. Channel Partner. Channel Sales. Implement corrections or remedial actions. Base Salary. BASHO Email. Closed Won.

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Top Ten Sales Tips

Sales Overdrive

So CEOs must speak the language and be personally involved in sales pursuits with key prospects and other aspects of the growth agenda including product development and customer service initiatives. CEOs must mobilize the entire culture as a selling machine focused solely on winning new customers and expanding customer relationships.