Channels Customer Service Smart Company Training 
Sell Integrity
NOVEMBER 23, 2020
Some of the common issues we hear involve: Providing consistency across channels Overcoming employee complacency Finding new ways to connect with customers and accelerate service delivery Time and cross-training Consistent, effective coaching on customer-centricity. faster and increased customer lifetime value 1.6x
Factor 8
AUGUST 8, 2019
lead forms or inbound calls), qualifying, and routing them to the appropriate sales channel. The outbound BDR team may call on lead lists, prospect for new customers or even work internal lists like re-activating old customers. Customer expectations are higher here and the goal is for AE’s to actually consult, not just pitch.
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