Consumer Customer Service Insurance Telecommunications 
Zoominfo
SEPTEMBER 19, 2018
Think about it, each department within your company is responsible for a different aspect of the customer journey. For example, your UX and UI team may use NPS to gauge product usability whereas the customer service team might use NPS to measure each customer interaction.
SugarCRM
SEPTEMBER 5, 2019
If your score is below 0, the majority of your customers are your critics. It’s time to improve customer service. Professional Services: 58. Financial Services: 46. Consumer Services: 42. Insurance: 42. IT Services: 33. Telecommunications: 24. Manufacturing: 51. Banking: 37.
Zoominfo
SEPTEMBER 19, 2018
Think about it, each department within your company is responsible for a different aspect of the customer journey. For example, your UX and UI team may use NPS to gauge product usability whereas the customer service team might use NPS to measure each customer interaction. Financial Services: 46. Insurance: 42.
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