Customer Service GoldMine Pipeline Sales Management 
Understanding the Sales Force
OCTOBER 23, 2012
CRM allows salespeople to place prospects in the wrong stage of the pipeline. CRM is too difficult to customize. Last week I spent 90 minutes with another client (8 people from Operations, sales, customer service, and marketing) showing them how CRM could be the answer to their inaccurate forecasts and pipeline reports.
ExecVision
NOVEMBER 21, 2019
A good coaching program is no longer optional for sales and contact center leaders. Customer-facing teams need help developing their skills, knowledge, and strategies to help them close more deals and provide great customer service. Improving Prospecting & Early Pipeline Quality. Sales managers should be too.
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