Customer Service Media Revelation Tools 
Partners in Excellence
MARCH 7, 2017
What we do, how we engage, how we create value for customers today is different than it was 10, 20, 30 years ago. I have to admit that I tire easily of the guru’s, experts, peddlers of marketing/sales automation tools, and consultants continually pointing out the obvious. Related Posts: Is Social Media Really Anti-Social?
Partners in Excellence
JANUARY 12, 2022
Over 20 years ago, I was curious about the customer service mechanisms of a company. They were the benchmark of outstanding customer service. We conducted a test, my team was using this company’s tools. Every time I called in on an issue, I would have my VP of Technical Services call in with the same issue.
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