What’s Your “Net Promoter Score?”
Partners in Excellence
NOVEMBER 2, 2018
In 2003, Fred Reichheld introduced it in his HBR article: “ One Number You Need To Grow ” The concept of the NPS is simple, you ask a customer: How likely is it that you would recommend our company/product/service to a friend or colleague? The “Net Promoter Score,” has been around for a long time.
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