article thumbnail

How to Build Rapport With Customers (A Step-by-Step Guide)

Sales Hacker

They’re bound to have some feedback once they’ve actually used your product or service. . Make sure they know your customer service channels are open and encouraged. This will go a long way towards increasing the odds of repeat customers. . These questions may include: Budget . Future needs. Preferences . Dependencies.

article thumbnail

TSE 1293: Learn To Prospect Like An Expert

Sales Evangelist

His aim is to help salespeople attract more prospects, retain more clients, and drive more sales. Steve also remembers unforgettable customer service. In 2003-2004, social media started gaining popularity, especially platforms like Twitter and Facebook. In the 1980s, they had the telephone and snail-mail.

article thumbnail

They Actually Said My Sales Lead Generation Is Old School

No More Cold Calling

I joined LinkedIn in March 2004 and Twitter in May 2009, and I often write about the benefits of social selling (and the pitfalls). Who does the CEO know, the mail clerk, the customer service representative? It feels good to connect people, and they become a trusted resource in the process.