Sales Evangelist

FEBRUARY 18, 2019

We decided to cancel the card and apply for a replacement. Because my plan had ‘expired,’ they had cancelled my services - without notifying me. The customer service representative told me that because the plan had expired, I could not renew it despite that I had never canceled it. The principle certainly was.

Customer Service 40

Customer Service Cancellation Customer Loyalty 40

Xactly

SEPTEMBER 17, 2018

Download the "2018 Sales Compensation Administration Best Practices Executive Guide," for incentive compensation trends, best practices, and tips to drive the right sales behaviors to kickoff your sales compensation planning. Don’t cancel or change plans if you can avoid it. Crowd-source ideas for outings to earn maximum buy-in.

Compensation 97

Compensation Motivation Follow-up Promotion 97

Nutshell

OCTOBER 8, 2018

On June 1st, 2018—after a massive team effort—Nutshell rolled out a 15% price increase for customers on our “Classic” subscription. Mike and Joe decided to up the ante to 25% off the first year—in other words, three free months—which would be a huge financial incentive for customers with a lot of seats.

Churn 124

Churn Lead Rank Lead Scoring Cancellation 124