2019 Case Study Customer Service Training 
Lessonly
FEBRUARY 4, 2019
Instead of just reading the next best-selling book or checking out another “latest trends” report, customer service conferences provide an unparalleled opportunity to learn exclusive and valuable knowledge. The series provides the opportunity to learn how to take your customer service to the next level, regardless of the channel.
Miller Heiman Group
JULY 11, 2019
To forge these lasting customer relationships, sellers must create a world-class sales system that consists of three components: customer engagement, performance support and sales enablement. Sellers need to be prepared to share any relevant content, including product sheets, case studies and blogs.
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Sales Hacker
JANUARY 15, 2020
This video training was originally presented at the 2019 Sales Hacker Success Summit. The goal of prospecting is not to sell your product/service. Approach prospects with a customer service mindset. Leverage relevant success stories and case studies to build social proof in your outreach.
Cience
NOVEMBER 20, 2019
Are events even a thing in 2019-2020? Senior Vice President and General Manager, American Express Meetings & Events, Issa Jouaneh predicted a boom in the event industry for 2019 after a tremendous slowdown as recently as 2015. Templates Case Study. Yes, they are. If you need to be persuaded of this, read on.
SugarCRM
APRIL 13, 2023
Between 2012 and 2019, the percentage of salespeople meeting their annual quotas fell from 63% to 57%. Deliver Personalized Experiences Generative AI can help deliver the personalization needed to elevate customer service, and nurture leads to build the depth of relationship required to close deals.
Showpad
OCTOBER 8, 2019
By this we mean that training modules, learning initiatives, and other types of internal education only go so far. Marketing content like customer success stories, case studies, sales one-pagers, FAQs, eBooks, video testimonials, and whitepapers are Sales tools just as much as any high-powered automated tool or top-notch Sales coach.
Cience
MAY 7, 2019
Needless to say that it addresses the issue only to a certain extent — if you have poor customer service and experience, no sales technique can help fix that. In 2019, however, no SDR will get to the 10th month with the send-out for this list. But it’s 2019 and even “the worst lawyer on planet Earth can strike back.”
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