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SugarCRM’s 2020 Year in Review

SugarCRM

Last year started perfectly for SugarCRM. We had an extensive list of innovative initiatives to improve the Sugar platform, and we even crossed a few of them off the list by the first three months of 2020. While planning our 2020 SugarConnection in Sydney, 2020 held different plans and reorganized.

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Why Customer Experience Is the New Customer Service

SugarCRM

It’s not for nothing that CX has such a commanding place in business awareness, as it’s a decisive factor in reducing churn and increasing revenues. Second, we’re going to want to identify what kinds of tools can give a company a fighting chance for delivering revolutionary CX in the years to come. Involve Your Whole Team.