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Why Exit Interviews provide a Customer Experience Reality Check

Babette Ten Haken

One of my clients, a local advertising agency, began losing accounts at an alarming rate. Engage me to speak or conduct an interactive workshop for your business or at your next corporate or association event. She is a member of SME, ASQ, SHRM and the National Speakers Association. What happened? Let’s explore, shall we?

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Why A Promise Statement is more than a Value Proposition

Babette Ten Haken

They are uttered like tag lines for advertising, rather than reflecting real-time customer success dynamics. She is a member of SME, ASQ, SHRM and the National Speakers Association. These selling value propositions often do not reflect the shared cultural values hardwired into workforce pulse. is available on Amazon.

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How an Inclusive Storytelling Culture retains Customers

Babette Ten Haken

Yet, most organizations and associations lump storytelling under the advertising and promotional umbrella. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. On behalf of creating remarkable and enduring client-focused outcomes.