The Evolution of CRM: What’s Next?
Miller Heiman Group
OCTOBER 1, 2018
The new look, tone and user experience reflect our commitment to our roots in sales, service and research, while recognizing our evolution into technology and analytics. The first major wave of computer-based CRM hit in July 1993, led by Tom Siebel, who designed the landmark on-premise CRM product, Siebel Systems.
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