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26 CRM Techniques and Strategies for Customer Retention

Cience

Your customers are one of your company’s most important assets. Although new sales are important, smart companies also focus on retention. What Is Customer Retention? Customer retention means keeping the clients you already have. You know how hard it is to get new customers. Pretty simple, right?

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How to Communicate Effectively with Customers: Best Practices

Cincom Smart Selling

Successful interaction with customers can drive business growth, improve customer satisfaction, and strengthen brand loyalty. The following sections explore the importance of effective customer communication and key strategies for success. There are predictable stages that customers traverse in their decision-making process.

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PODCAST 115: Improving Customer Experience: Your Magic Key to Success with Leah Chaney

Sales Hacker

Outreach revolutionizes customer engagement by moving away from siloed conversations to a streamlined and customer-centric journey. When we started in customer success, back when I was working for a rocket ship out of Austin, Texas, we didn’t even know what to call it. Who is Leah Chaney and what is BetterGrowth [1:30].