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26 CRM Techniques and Strategies for Customer Retention

Cience

Your customers are one of your company’s most important assets. Although new sales are important, smart companies also focus on retention. The CRM: A Key Customer Retention Tool. Your CRM stores all data about your customers. Optimize your CRM to personalize interactions. What Is Customer Retention?

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Smart Selling Visions: Up-Close with Top Revenue Leader Brian Leach, CEO of @unboxedtech

SBI

Assistant captures everything during customer interactions, including data from prospects that don’t buy. This will let our clients connect their training, CRM data, sales performance, and sales execution in one seamless dashboard. Brian: Smart companies invest a lot of money in their CRM systems, which are great for storing data.

Up-Sell 50
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The Future of AI for Sales (And How to Prepare for It)

Sales Hacker

The Salesforce State of Sales report notes that only 46% of sellers have access to client and prospect data insights (something that 85% of salespeople say helps them produce). The struggle to find clients, research, and keep CRM data up-to-date is a task that sucks time and energy from a sales team’s day. AI Use Case #1: Research.

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The 8 Components Of A Best-In-Class Sales Management Process

The Brooks Group

Smart companies are looking for great salespeople even when they feel they don’t need more salespeople. New salespeople need to understand the culture as it is defined by the norms, values and expectations of your company. Practical outcomes such as quota, contacts, CRM compliance, etc. Heard of ABC (Always Be Closing?).

Hiring 40
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Build Predictable Revenue

Your Sales Management Guru

Smart companies are scrutinizing their strategic sales management plans, taking a closer look at everything from their pipelines to their forecasts. While most SFA/CRM or manual sales-management systems can enhance the effectiveness of a sales organization, they generally measure past activities and current sales funnel values.

Revenue 40
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Seven Sales Leaders on the Challenges They Overcame in 2020 & Their 2021 Predictions

Hubspot Sales

The second layer is encouraging reps to balance empathy with prospects. “[To Instead, focus on the value, so your sales process is rooted in what's good for [the prospect].”. For those in similar sectors, Phil encourages companies to identify and communicate those opportunities and begin acting on them. Mintis questioned.

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PODCAST 115: Improving Customer Experience: Your Magic Key to Success with Leah Chaney

Sales Hacker

Leveraging the next generation of artificial intelligence, the platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale that was previously unthinkable. Now, without further ado, let’s listen to this interview with Leah Chaney.