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15 CRM Statistics You Need to Know

Pipeline

year-on-year (YoY) growth of CRM adoption According to Gartner, at the end of 2017, the revenue of CRM overtook the place of database management systems (DMBSs), making CRM the largest software market in the world. Then, in 2018, with 16% growth, CRM easily became one of the fastest-growing software and leads the market until today (2023).

CRM 52
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CROs: Double Down on Seller Experience to Do More with Less

The Spiff Blog

This can lead to increased sales, better customer service, and improved sales performance. And, of course, providing training can help to keep team members motivated and engaged, which can lead to improved retention rates– which is particularly important in the face of a recession. Get involved with hiring processes.

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Growing Revenue: A 3 Step Framework for Acquiring New Business

SBI

Reps who are great at relationship management, customer service, problem solving, and client retention are not necessarily successful hunters. Farming is equivalent to account management and it requires a service mentality. Reps must proactively hunt for new business. That’s why they are referred to as “farmers.”

Revenue 101