Customer Service Marketing Pivotal SME 
Babette Ten Haken
MAY 21, 2018
When employees are more focused on meeting their own KPIs, than in best serving their customers in a proactive and anticipatory manner, things can go south in a hurry. Or, customer service is busy serving as many customers as possible. When this pivot scenario happens, you can migrate past and current customers.
Babette Ten Haken
SEPTEMBER 20, 2018
Without having to deal with toxic customers stuck in Yesterday’s mindset. Develop a business growth strategy that pivots you, and your organization, away from a toxic client base. She is a member of SME, ASQ, SHRM and the National Speakers Association. The complex, digitally connected business ecosystem is challenging enough.
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