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What it Really Means When CRM Isn't a Sales Force Priority

Understanding the Sales Force

The management dashboard, metrics, charts, graphs, tables, pipeline, forecasts, reports and anything else you can coax from today's feature-rich CRM applications will not contain up-to-date and accurate information unless every salesperson is committed and held accountable to updating it - DAILY.

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Solving the CRM Problem

Understanding the Sales Force

CRM allows salespeople to place prospects in the wrong stage of the pipeline. Last week I spent 90 minutes with another client (8 people from Operations, sales, customer service, and marketing) showing them how CRM could be the answer to their inaccurate forecasts and pipeline reports. Reports should be easy to coax from it.

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