2001 Customer Service Training Up-Sell 
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MAY 10, 2010
What I Learned From Oprah About Customer Service. Need to hone your customer service skills and build more brand loyalty? From the first event, picking up a packet with information about what was to happen over the weekend, it was done in style. Do it up right! Sales Tips and Strategies to Grow Revenues.
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SEPTEMBER 22, 2011
Why You Didn’t Sell Anything This Week. It may seem harsh, but here is the list of what people who did not sell much (or anything) this week were saying to themselves, their co-workers, and possibly their bosses to justify lack of revenues. You were doing customer service all week. Consulting. Sales Questions?
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AUGUST 5, 2011
Social Selling and Brand Building Dogs and Winners From a Cross-Country Drive. How could selling, customer service, cold calling, brand-building, and sales strategies have anything to do with our recent drive across the U.S.? We don’t want to pay more than someone else walking up to the desk. Consulting.
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FEBRUARY 8, 2012
CRM Is the Tool and Sales Follow Up Is Key. These must be documented, and your CRM tool needs to be set up to support your process. This also can be set up within a good, robust CRM system. Subscribe to the award-winning blog and the “Sales Ideas In A Minute ” newsletter for tips and strategies in selling.
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Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.
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APRIL 19, 2010
She says she has dreams – she will not give up. Check out her story, and if you know of a Seattle employer who could use a customer service or sales worker with unstoppable enthusiasm, then please forward this on to them – let’s help this woman! Book Review of High Profit Selling by Mark Hunter.
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DECEMBER 16, 2011
Definition: “True CRM (customer relationship management) brings together information from all data sources within an organization (and where appropriate, from outside the organization) to give one, holistic view of each customer in real time. A social CRM strategy should benefit marketing, customer service, sales and e-commerce.
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