Selling Essentials RapidLearning Center

JULY 25, 2023

The researchers surveyed 198 buyers to explore what happens when customers get angry, and found something surprising and potentially very useful for sales and customer service professionals: Customers will let you know they’re angry when they “believe they can potentially alter and/or seek a remedy for a negative event.”

Customer 52

Customer Remedy Journal Retail 52

A Sales Guy

OCTOBER 27, 2012

That’s almost 3 full years of blog posts. I knew I wanted to commemorate blog post 1,000 but I forgot. conference and got caught up in all that sales information goodness. In addition to getting caught up in the Sales 2.0 hoopla, I wasn’t sure how I wanted to celebrate blog post 1,000. My first post; .

Hiring 109

Hiring Face-to-face Up-Sell Conference 109

No More Cold Calling

OCTOBER 4, 2018

I also don’t usually dedicate much blog space to tooting my own horn. But due to some recent conversations and social media comments , and some crappy articles I’ve read about referral selling lately, I’m all fired up and ready to speak frankly. Who does the CEO know, the mail clerk, the customer service representative?

Lead Generation 266

Lead Generation Sales Qualified Lead Lead Rank Lead Scoring 266