Zendesk Sell

AUGUST 27, 2019

CRM stands for customer relationship management — this includes the type of service you provide, the interactions you have, and the resources you share to match customer needs. It’s important to note that a CRM model and a CRM tool are two different things. A CRM tool can be used to support your CRM model.

Lead Rank 91

Lead Rank CRM Cost per Acquisition Top of Funnel 91

The ROI Guy

OCTOBER 7, 2010

In the current climate of austerity, IT has been running on empty, with neglected infrastructure and overworked resources. Comparing IT spending versus revenue, we see that since 2004, IT spending as a percentage of revenue has been declining. So will this budget season prove to be scarier than most?

Competition 40

Competition Software Software Networking 40

The ROI Guy

DECEMBER 15, 2005

Business intelligence (BI) software offerings, such as that offered by Hyperion and SAS, hold great promise to automate consolidation, analysis, presentation, reporting and compliance capabilities necessary to free enterprise data for actionable insight. In 2004, while most IT spending was flat, the BI market grew 11% to reach $4.3

ROI 40

ROI SCM Distribution Analytics 40

SugarCRM

JUNE 26, 2019

Sugar keeps the support team on task and provides tools for tracking support cases to help our customers. With Sugar, we can schedule follow-ups, keep accurate notes of what was done, see links to important resources, and create custom reports and dashboards to fit each Support Specialist’s specific needs.

System 20

System SugarCRM Report Small Business 20