The Pipeline ? When the customer can't be consoled, console the.
The Pipeline
AUGUST 12, 2011
December 2007. When the customer can’t be consoled, console the employee. “I can hear the frustration in your voice,” said Sarah, to an upset customer. As I listened to the retelling, I wondered how the customer kept up his griping gyrations in the face of such calm and respectful treatment. August 2008.
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