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The Customer Success experiment: How focusing on long-term value solved our retention problem

Nutshell

Coming from a sales management and real estate background, I understood our customers’ hustle. In other words, the customers we worked so hard (and opened our wallets) to obtain through marketing and sales efforts were beginning to cancel one year after their signup date. Nutshell sells subscriptions.

Retention 107
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SalesPOP! Top Contributor Spotlight: Meridith Elliott Powell

Pipeliner

On what she loves about SalesPOP and sales itself, why sales managers must collaborate with salespeople on quotas, selling in today’s (very different) economy, her own favorite buying experience, and her top selling lesson for 2018. Lesson for 2018: Sell to Your Existing Customer Base. is put together.

Quota 45
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The Complete Guide to SaaS Sales

Nutshell

Since a SaaS product is typically more complex to use than a physical product, prospects need a lot more education and training from sales reps before they feel prepared to buy. Educational selling is very important for my team,” says Kyle Ferretti , the US Sales Manager at SEMRush. Activity Volume & Type. Deal Velocity.

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Anatomy of a Price Increase: A Nutshell Oral History

Nutshell

On June 1st, 2018—after a massive team effort—Nutshell rolled out a 15% price increase for customers on our “Classic” subscription. But when you’re a business owner or sales manager and you’ve got a bunch of bills on your desk, sometimes you don’t remember how much you’re paying for everything, so 15% seems like a lot.”

Churn 124
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Increase Sales Productivity: 50 Proven Methods

LeadFuze

McCandless researcher for Sales Management Software Reviews Company, GetApp.Com discussing her latest findings on customers, social selling, and how sales enablement software can benefit a sales team. 3 50% of B2B companies see generating high quality, sales-ready leads as a challenge for 2018 — LeadForensics.

Hiring 52