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The Customer Success experiment: How focusing on long-term value solved our retention problem

Nutshell

In other words, the customers we worked so hard (and opened our wallets) to obtain through marketing and sales efforts were beginning to cancel one year after their signup date. Starting in June of 2018, I began scheduling a few hours a week for myself to connect 1:1 with new signups, and I listened. Nutshell sells subscriptions.

Retention 107
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The Complete Guide to SaaS Sales

Nutshell

Software-as-a-service (SaaS) refers to any cloud software product that a company hosts and makes available to customers over the Internet, rather than offering it as a download onto their computers or mobile devices. Essential Software Tools for SaaS Sales. By Cody Slingerland and Ben Goldstein. SaaS Sales Techniques That Work.

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23 Ideas for Improving Employee Morale in the Workplace

Xactly

Download the "2018 Sales Compensation Administration Best Practices Executive Guide," for incentive compensation trends, best practices, and tips to drive the right sales behaviors to kickoff your sales compensation planning. Invest in Training. Don’t cancel or change plans if you can avoid it. Rip Off the Band-Aid.

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Increase Sales Productivity: 50 Proven Methods

LeadFuze

It’s… drum roll… big reveal… Use Sales Software ! McCandless researcher for Sales Management Software Reviews Company, GetApp.Com discussing her latest findings on customers, social selling, and how sales enablement software can benefit a sales team. Okay, that’s a gimme. Easy Riders.

Hiring 52