The Customer Success experiment: How focusing on long-term value solved our retention problem
Nutshell
JUNE 2, 2019
Coming from a sales management and real estate background, I understood our customers’ hustle. Starting in June of 2018, I began scheduling a few hours a week for myself to connect 1:1 with new signups, and I listened. Nutshell sells subscriptions. Diagnosing the problem.
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