Cience

DECEMBER 1, 2020

Formulating the right customer retention strategies can help you keep the customers you have and reduce churn. These strategies include optimizing onboarding, quality customer service, using customer feedback, effective change management, and more. The CRM: A Key Customer Retention Tool.

Retention 96

Retention Webinar Metrics CRM Ideal Customer Profile 96

SugarCRM

OCTOBER 27, 2022

That’s why we decided to sit down and craft this post to help recap the events that have taken place to ensure our community and customers who could not make it still have access to the announcements, keynotes, and overall highlights of the event! Adrian Swinscoe is a best-selling author on customer service, experience, and engagement.

Ideal Customer Profile 26

Ideal Customer Profile SugarCRM Customer Trends 26

Hubspot Sales

OCTOBER 1, 2021

In recent years, the CRM (Customer Relationship Management system) has evolved far beyond being just a tool for contact management. Even though Salesforce's share of the CRM market is over 19% , there's a huge range of tools competing for consumer attention. Voice technology is critical for the evolution of SaaS tools.

Trends 115

Trends CRM Analytics Social Media 115

SugarCRM

JUNE 12, 2019

Let’s start with some key facts around the state of CRM: CRM will be an $82B market by 2025. Reduce churn by as much as 27% ( Salesforce ) Improved productivity – no more spreadsheets! Enhanced customer service A great example: CRM records pop up on-screen when customer phone calls come in. TechSpective ).

Brainsell 34

Brainsell CRM Lead Rank Lead Scoring 34