Remove ACT Remove Channels Remove Remedy Remove Training
article thumbnail

Dramarama: Coach Your Customer Experience Team From Surface Acting to Deep Acting

Miller Heiman Group

There are two types of emotional effort: surface acting and deep acting. With surface acting, employees pretend to feel an expected emotion. Customers on the receiving end may feel that a rep who is surface acting is delivering responses that are “scripted” or “canned.”. ning moment that builds customer loyalty.

ACT 86
article thumbnail

170 Sales Terms From A – Z: The Updated Glossary of B2B Sales Definitions

Sales Hacker

Average Sale/Selling Price (ASP) is a term that may refer to 1) the average price of a product in a given market or channel or 2) the price a certain class of products or services is commonly sold for. Channel Partner. Channel Sales. Implement corrections or remedial actions. Base Salary. BASHO Email. Closed Won.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What is the Importance of CRM in the Healthcare Industry

Apptivo

Did you know there was a time when most of the illnesses were cured effortlessly through home remedies? As man brought about new evolutions and discovered noteworthy mysteries, we moved slowly towards civilization where experts in medicine were called upon to manage diseases that were not cured through home remedies.

article thumbnail

Sales Hacker Recommends: 97 Best Sales Books for Peak Performance (2020 Update)

Sales Hacker

Contrary to popular sales training, you don’t have to make presentations to everyone who will listen. Shanks has trained and advised 100’s of companies on SPEAR Selling to increase sales pipeline in all types of sales functions (inside sales, field sales, customer success, channel sales). Predictable Revenue.

article thumbnail

The Winning Sales Process for Your Startup in 2020

Salesmate

You can do so by inspiring your sales reps to keep making phone calls to the prospects, sending them emails, and reaching out to them on social media channels. You and your sales team members need to act as a consultant and not a sales professional running just after the numbers. You must ensure that your sales pipeline stays healthy.