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How Casabaca Toyota Leveraged Digital Transformation to Drive Customer Experience

SugarCRM

Currently, the automotive industry is finding itself at a crossroads where traditional methods of selling and customer experience are rapidly shifting from the physical to digital. CRM is software, but it’s also strategic and cultural (…) It helps us create happy customers that are going to buy from us again.

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How to Create a Structured and Scalable Sales Process

Highspot

Relationships with customers can lead to future case studies or testimonials. Tools like templates, training content, CRM systems, sales enablement platforms , and buyer-focused materials play a role. Qualification: Determine if the prospective customer needs the software and has the budget to buy.

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How to Make the Most Out of NPS Survey Results

SugarCRM

Based on the completion of CRM events, your tailor-made surveys can be sent to those customers. Automotive & Transportation: 49. IT & Software: 41. You may also ask if they’ll be okay with you writing their case study. Here are some NPS average scores, industry-wise: Healthcare: 62. Professional Services: 58.

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