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Dramarama: Coach Your Customer Experience Team From Surface Acting to Deep Acting

Miller Heiman Group

When service reps channel that emotion as they respond to the customer, what they feel and express is aligned, reducing the stress of emotional effort. Service Ready customer service training teaches sales reps how to match their customers’ emotional energy. Give a New Meaning to Service With A Smile.

ACT 86
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TSE 1327: Use virtual tools to do more, in less time, with better outcomes

Sales Evangelist

Use virtual tools to do more, in less time, with better outcomes Out of necessity, we are moving into a digital world in which almost every step of the sales process involves the use of virtual tools. Virtual sales include integrating all the virtual communication tools, both the synchronous and asynchronous.

Tools 52
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Why The Best Salespeople Are Phenomenal Project Managers

Sales Hacker

At first glance, project managers and sales professionals don’t seem to have much in common. Budget-conscious, time-crazed and snoopier-than-normal, the stereotypical project manager seems, at most, a very distant cousin of the freewheeling, outgoing and glib sales practitioner. What You Get When Sales Is Managed Like A Project.

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The Best Cold Call Script Ever [Template]

Hubspot Sales

Your sales manager has given your team a big pep talk encouraging you to dial, dial, dial. If you're in a hurry, skip to the script , or download free sales call templates.) Not only does it waste time and energy, but you end up facing more rejections than you normally would, which can quickly lead to burnout.