Sales and Marketing Management

SEPTEMBER 6, 2019

From a business standpoint, it’s imperative to provide customer service across a multiplicity of channels, too. It wasn’t all that long ago when “contacting customer service” simply meant visiting a store or office and talking to the owner or manager. Operators Are Standing By. Reach Out, Reach Out and Touch Someone.

Social Media 184

Social Media Outsourcing Services Customer Service Media 184

Cience

DECEMBER 1, 2020

Your customers are one of your company’s most important assets. Although new sales are important, smart companies also focus on retention. What Is Customer Retention? Customer retention means keeping the clients you already have. You know how hard it is to get new customers. Pretty simple, right?

Retention 96

Retention Webinar Metrics CRM Ideal Customer Profile 96

Klozers

JUNE 5, 2014

Customers From Hell can cost your business dearly if they choose to use the internet and Social Media to promote their stories of discontent. Whilst it may be impossible to completely eliminate Customers From Hell, it certainly makes sense to do as much as we possibly can, to reduce the numbers. . 4) Track Service Data.

Ideal Customer Profile 50

Ideal Customer Profile Customer Social Media CRM 50

LeadFuze

JULY 25, 2021

It could coerce your current customers into telling others about your product and become lead generators (aka brand advocates), thus bringing the cycle full circle from new client, to happy client, to referral client. Repeat after me: Acquiring a new customer isn’t the finish line. Now, let’s get into the nuts and bolts.

Lead Rank 124

Lead Rank Lead Scoring Top of Funnel Churn 124