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5 Ways To Improve Your Customer Retention Rate

Apptivo

Customer retention, on the other hand, concentrates on preventing existing customers from leaving your business. In short, it decreases the customer churn rate. According to a study , 89% of companies state that excellent customer service plays a huge role in improving the customer retention rate.

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Can Distributors Reduce Price to Attract Customers?

Distribution Pricing Journal

The tourism industry is exceptionally elastic. Add Value Most distributors have created unique value-added services. You might have well-trained customer service or extended warranties. You already know that value-added services can offer a pricing advantage. You might add kitting or special packaging.