The Pipeline ? When the customer can't be consoled, console the.
The Pipeline
AUGUST 12, 2011
When the customer can’t be consoled, console the employee. “I can hear the frustration in your voice,” said Sarah, to an upset customer. ” Sarah, a sales representative who worked for me, plopped down in my office to relate a frustrating phone call she had just concluded with one of our customers, Darren. .”
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