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The ROI from CRM

The ROI Guy

Additionally, most companies say that, when it comes to determining value, intangible benefits are more significant than cost savings. Yet companies often fail to establish key performance indicators for judging these intangible benefits. According to a 2003 survey by CAP Ventures Inc., User training and learning time.

ROI 40
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Does the Vista view include ROI?

The ROI Guy

Frugal CIOs and CFOs want to understand how investing in the upgrade will yield immediate and direct benefits – particularly how it will help reduce IT costs, while at the same time improving user productivity, service levels and capability. Many of these benefits can be enabled and maintained more easily and less expensively with Vista.

ROI 40
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How much does it cost to win a sale – more than yesterday?

Sales Training Connection

Bain analyzed 200 large US-based companies between 2003-2011 – “over half of the companies had increasing sales and marketing expenses as a percentage of revenue.” Profit margins are under increasing pressure. The challenge is – How do you add expertise and manage the cost curves so profit margins are not eroded? Investment.

Margin 112