How One Fintech Firm Used Customer Experience Strategy to Grow Revenue by 4X
Miller Heiman Group
MARCH 12, 2020
Offering technology-based, end-to-end regulatory solutions to clients around the globe, including 50% of the Fortune 500, the firm prides itself as much on its comprehensive, well-designed software as for its exceptional customer service. But when the firm first engaged Miller Heiman Group, its service delivery lacked consistency.
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